Customer satisfaction is our top priority for Wing Heong Food Industries. If any unforeseen circumstances that customer is unsatisfied with their purchase, which turned out to be faulty, stale or receiving wrong items. Kindly contact us immediately and return the product to us for a refund of the purchase price excluding the associated Delivery Cost and Online Payment Fees, subject to the terms and conditions listed below.
- In order to organize a refund under these terms and conditions, customer must complete the Product Return Form with 3 days of product delivery and request a refund under these terms and conditions.
- Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost and Online Payment Fees charged by Credit Card Payment Gateway or Banks.
- The 3 days period will commence on the date that the customer accepts delivery of their product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
- Wing Heong Food Industries product must be returned within 14 working days of requesting a refund under these terms and conditions.
- Returned products must be returned in the original packaging and in a proper condition.
- After receiving the returned products, Wing Heong will issue a refund as soon as possible as it is reasonably practicable that customer will be provided with an e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Wing Heong accepts no responsibility for any delays that may occurred in receiving the refund as a result of any third-party payment gateway.